At Metsuki we want you to have as much freedom as possible. Most of all we want to give you the freedom to change how you look and feel by making it easy and inexpensive to purchase new glasses. We want you to take a risk that you might not otherwise take. And if you get your choice wrong we want to give you freedom to change your mind!

With the Metsuki 28 Day Satisfaction Guarantee you can change your mind and cancel your order, or return your glasses, any time between placing the order and 28 days after your order has been delivered to your address in accordance with the conditions set out below.

Our 28-day returns guarantee means that if for any reason you are unhappy with your glasses, you can return them to us, in their original condition [including spectacle case, lens cloth, demo lenses etc], within 28 days of the date you received the goods. We will then issue a refund. To understand how your refund is calculated see our Refunds Policy section below. This does not affect your Statutory Rights.

Metsuki is delighted that you have shopped with us but we know that occasionally you may want to return items. All customers in the European Union have the right to withdraw from the purchase of an item within 7 working days of the goods being received. To cancel your purchase within the seven-day cooling-off period you must notify us during the cooling off period. Please package the relevant item(s) securely and send it to us in its original packaging so that we receive it as soon as possible. You are responsible for making sure the item reaches us in good condition and for the any postage and insurance costs. We recommend for your protection that you use a recorded delivery service. You should be aware that when we begin to process your order any custom made elements of your order, e.g. non standard lenses, tints etc which are specific to you cannot be refunded. We will process your refund as soon as we receive the returned item(s). To understand how your refund is calculated see our Refunds Policy section below.

For more information on your statutory rights visit the Consumer Direct Website

Our 28 Day Money Back Guarantee

In addition to your statutory rights we have extended the period during which you can change your mind to 28 days. This gives you the chance to be really sure that you're happy with your purchase. The same conditions apply to returns made during the 28 Day Money Back Guarantee period as apply to returns made during the statutory cooling off period.

We guarantee to deliver to you the frame which you chose glazed to the prescription specification which you've provided to us. If for any reason we fail to achieve this then return the item to us and we will replace it with the correct item.

We guarantee your glasses to arrive in the same condition as they left our lab. If your glasses arrive damaged in transit you should return them immediately to us for a full replacement.

We guarantee your glasses to be free from any defect arising from faulty workmanship or materials for a period of 1 year from the date of delivery to you. If a fault arises during this period you should return them to us for repair or replacement at our discretion and in accordance with your statutory rights.

Where you are withdrawing from your purchase between 7 and 28 days after delivery and there has been no error on our part, we will refund only the cost of the standard item(s). We will not refund the cost of customised elements like lenses or tints, postage or other services provided to you in connection with your purchase. Refunds will be made using the same method as you used for making the original purchase. Where you have selected FREE lenses we will deduct a £10.00 handling charge.

Where you are returning an item because it is damaged, defective or incorrect as a result of faulty workmanship or materials we will repair or replace the item or refund you the full value of the item including customised parts and all postage costs at our discretion and in accordance with your statutory rights.